Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should look at? This page tells you how to reach the Top Aussie Online Casinos team and what happens once you do.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message that comes in and try to reply within a couple of business days. If your question relates to a specific casino, including the operator name and, where relevant, your account region, helps us answer faster.
What We Can Help With
We cover a fairly narrow lane — researching and comparing offshore online casinos available to Australian players, with a particular focus on payout speed, licensing and payment methods. Here's what falls inside and outside that scope:
- Review accuracy — if a bonus figure, wagering requirement, licence detail or payment method listed for a casino such as VegasNow, Wincrown or Casea looks out of date, let us know and we'll check it against the operator's current terms.
- Site content questions — queries about how we assess casinos, why one operator ranks above another, or how our tables are put together.
- Suggestions — recommendations for casinos or payment methods you'd like to see us research.
- What we can't do — we're not able to process withdrawals, resolve account disputes, verify your identity documents or act on behalf of any casino operator. Those matters sit with the casino's own customer support team, and if you're not getting a resolution there, the licensing regulator named in that casino's review is the next step.
If You're Having Trouble with a Casino
We're an independent comparison site, not a customer support desk for the operators we review, so we can't intervene in individual account issues. If a withdrawal is delayed or a bonus dispute hasn't been resolved, your first step is the casino's own live chat or support email — most offshore operators publish response-time targets for AU players. If that doesn't work, the licensing body listed on the operator's review page is generally the appropriate escalation point, since it's their jurisdiction that governs the casino's conduct.
If gambling has stopped feeling like entertainment, our Responsible Gambling page lists support services and self-exclusion tools available in Australia.
Feedback on Our Rankings
Our ratings, including for higher-ranked operators like VegasNow and Wincrown, are based on published terms rather than live account testing, and we're upfront about that in each review. If you've dealt with a casino on our list and noticed something that doesn't match what we've written — a changed maximum cashout limit, a slower withdrawal time, or an updated wagering requirement — that kind of feedback is genuinely useful and directly improves the accuracy of our comparisons.
Other Things You Might Be Looking For
Before you write in, a couple of quick links might save you a wait:
- For details on who we are and how the site is run, see About Us.
- For the legal terms covering use of this site, see Terms and Conditions.
Whatever the reason for getting in touch, we'll do our best to give you a straight answer rather than a generic reply.